Talks and keynotes
Speaking
Conference talks, keynotes, workshops and meetups on AI, language technology and customer experience.
CX Asia, Singapore
Presenting at CX Asia in Singapore.
On stage
Talking about growing Thematic internationally.
Talks
Talking about customer insights and natural language processing.
Talks
Where I've spoken
Newest first
Upcoming
- Women in CX UnConference 2026, Dallas, 20 and 21 October 2026
2026
- Electrify Aotearoa, women's founder conference, NZICC, Auckland, 9 and 10 June 2026
- CX Asia Week, Singapore, 18 June 2026: using public airline reviews to show how customer feedback acts as a leading indicator of trust, growth and decline, and how AI reads unstructured feedback at scale
2024
- MORGO 2024, Queenstown
2019
- Startup Grind Auckland, fireside chat
2018
- The Artificial Intelligence Conference (O'Reilly), San Francisco, September 2018
- Thematic story and demo, Sydney NLP Mini Conference, Sydney, July 2018
- Thematic story and demo, Auckland AI Meetup, June 2018
2017
- Insights into Customer Journeys using Feedback Analysis, Sentiment Analysis Symposium, New York
- Artificial Intelligence and Customer Engagement, Techweek, Auckland
- Making the most of customer feedback, SmarterData, Auckland
- STEMPreneurs guest speaker series, AUT, Auckland
2016
- Applications of Natural Language Understanding: Tools and Technologies, O'Reilly Strata & Hadoop World, London
- 7 NLP Must-Haves of Customer Feedback Analysis, Sentiment Analysis Symposium, New York
- Predictive analytics workshop, Customer Experience Asia, Singapore
- Make predictive analytics your secret weapon, Customer 3.1, Auckland
2015
- Languages and Computers, Refactor, Auckland
- Visualising text, Data Visualising Meetup, GridAKL, Auckland
2014
- Understanding Human Language with Python, KiwiPyCon, Wellington (video)
- NLP with Python tutorial, KiwiPyCon, Wellington
- Keywords, Concepts and Categories, NLP in NZ Meetup, Auckland
2011 and 2012
- Text Analytics on 2 Million Documents: A Case Study, Text Analytics World, Boston (2012)
- Mining Unstructured Data: Practical Applications, O'Reilly Strata, Santa Clara (2012)
- Text Analytics with Pingar, Semantic Garage Meetup, San Francisco (2011)
- The Next-Generation SharePoint: Powered by Text Analytics, SharePoint conferences in Hong Kong and Singapore (2011)